The leader MUST coach and guide people

The leader keeps in touch with people through systematic habitual shop-floor visits, regular one to one and small group communication, follow up and confirmation of the process. While maintaining this close contact, the leader will coach and guide people by involvement in the process and problems – go see, be present with those doing the work. This “go see” provides the opportunity to model new beliefs and actions. This is followed by giving each individual the environment for innovation, risk-taking, and engagement which is risk-free/fear-free; thereby the new experience which encourages people to challenge and be creative in their efforts to improve the process while being accountability for behaviors, skills, and actions.

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