Leaders MUST understand their own accountabilities as the leader

Leaders MUST understand their own accountabilities as the leader. Both what you're accountable for, and who you're accountable to. In terms of what you're accountable for, obviously, your own work, but also your team's work. This you have to hold them accountable for delivering those results.

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People are at the heart of an organization's culture

Leaders MUST understand that people are the most important element of cultural transformation. People are at the heart of an organization's culture. If you want to change a culture or move it in a different direction, you have to win the hearts and minds of people, especially the right people; ones who recognized that the organization needs to move in a new direction.

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