A Leader MUST Be Present

Support and recognition:

• Encourage the use of a clear escalation process to inspire confidence to learn and achieve
• Find new ways of rewarding excellent work
• Direct all service of yourself and others towards the point where value is added
• Training is a key part of supporting people to do their job
• Be available for people
• Focus on strength and augment weaknesses for growth
• Recognize and reward employees for their contributions to the success and the success of the team

     As a leader, your role and responsibility are to those individuals closest to the work – the production or service provided.  The role then is always to serve their needs; this is the point at which value is created – hence the key performance point of contact – the people are an asset, not an expense.  Get out of the office and conference rooms and go see, spend time with the people adding the value. Seek to understand their strengths, their perspective of frustrations, fears, barriers, needs, desire, must and wants.  Be present with them; make them the center of attention, your only focus with active listening coupled with empathy.  Focus on how to lift their strengths and their diversity to build a cohesive team covering weaknesses. Always remember, people don’t fail – processes fail.  Encourage the use of a clear escalation process to inspire confidence to learn and achieve.  Recognize and reward employees for their contributions to the success and the success of the team.