Leaders Model the Desired Behaviors

Commitment to standards:

1. Understand what the normal condition is versus abnormal
2. Maintain personal discipline, direct and coach others to keep within standards and procedures
3. Develop clear user-friendly visual controls at all levels to help monitor and improve standards
4. Always react to off standard situations with immediate investigation and countermeasure
5. Comment on and guide others when a standard is overlooked or neglected
6. If no standard exists – develop one
7. Conflict resolution – zero tolerance for the avoidance of conflict

  Develop clear user-friendly visual controls at all levels to help monitor and improve standards.  If no standard exists – develop one.  Model the standard behaviors and actions so that everyone is clear as to what the normal condition is versus abnormal. Maintain personal discipline, direct and coach others to keep within standards and procedures through experiences.  Always react to off standard situations with immediate investigation and countermeasure as learning points.  Comment on and guide others when a standard is overlooked or neglected. There must be a zero-tolerance for deviations, defects or avoidance of issue resolution.